FREQUENTLY ASKED QUESTIONS
Here are the answers to the most frequently asked questions. If you have any other questions, please contact us here, and our team will be happy to provide you with answers!
Creating a belt in our creator is incredibly simple! Just follow the steps below:
- Go to our creator.
- Click on “Customize your belt”.
- You will be redirected to a window with the loaded creator.
- Fill in all the necessary fields to personalize your belt.
- Add your personalized belt to the cart and complete the purchase.
Done! Now you can enjoy your unique belt created especially for you in an easy and intuitive way!
In our belt creator, we offer a range of customization options so you can create a belt that perfectly matches your preferences. Here are the available customization options:
- Add your text: You have up to 5 text fields to fill in.
- Choose a design: We offer various patterns to help you personalize the belt.
- Add graphics: You have the option to add your own graphics, logo, or photo that you want to place on your belt.
- Choose the belt color: You have the option to select the belt color that best suits your style.
If you have any doubts or want to make any changes to your order, please remember that it’s possible only within a few hours of placing the order. Contact us here.
After this time, your belt will be sent into production, and we won’t have the ability to make changes.
That’s why we recommend carefully reviewing your order to ensure all the details are correct, and the belt meets your expectations. Additional changes may extend the delivery time by up to 3 business days.
Yes! There’s no problem with removing the background from the uploaded logo or photo. Our design team will take care of it. No worries! The result will definitely meet your expectations.
The production time depends on the number of orders during a given period. Typically, the turnaround time from placing an order to delivering the belt to you is from 4 to 7 business days.
We offer shipping for orders through the following courier companies:
- DPD Standard Shipping
- DPD Expedited Shipping
When your package will be dispatched, you will receive a notification along with a tracking number.
Due to the fact that your belt is made to individual order, we cannot accept returns. You can read more about our return policy here.
Prepare your order number and a photo of the damage, then get in touch with us. Sometimes shipments can get damaged in transit. In such a case, we will send you a new belt – of course, without any additional charges.
If any of the details don’t match what you ordered, please contact us here. Prepare your order number and take a photo of the belt. If the mistake is on our side, we will send you a new belt with the correct details.
